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New Horizons in Indian Banking.
New ways to do credit and monitoring.
Voice of Corporate and SME Banking Customers.
Transaction Banking: New Frontiers with Digital and Technology.
New performance paradigms: Getting used to highly transparent and measurable world.
Resolution and turn around management.
New ways of leveraging technology and ecosystems for changing business growth.
Capitalization challenges and new Basel norms for the new frontiers in risks.
Robotics and Artificial Intelligence: Ultra productive operations


  • 9.30 a.m. -10.45 a.m. Inaugural Session
    Welcome Address by : Mr. Harshavardhan Neotia, President, FICCI and Chairman, Ambuja Neotia Group
    Brief Remarks by:
    • Mr. Ashwani Kumar, Chairman, IBA and CMD, Dena Bank
    • Mr. Arun Tiwari, Chairman, FICCI’s Banking and Financial Institutions Committee and CMD, Union Bank of India
    Release of Knowledge Paper and Launch of the ‘FIBAC 2016 Benchmarking Digital Tools’
    Presentation on the theme of the conference by: Mr. Saurabh Tripathi, Senior Partner and Director, BCG India
    Inaugural Address by : Dr. Raghuram Rajan, Governor, Reserve Bank of India.
    Vote of Thanks by : Mr. M V Tanksale, Chief Executive, Indian Banks’ Association ©
    Session Moderated by Dr. A Didar Singh, Secretary General, FICCI.
  • 10.45 a.m. – 11 a.m. Tea/ Coffee Break
  • 11 a.m. – 12.30 p.m. Session on ‘New Horizons in Indian Banking’

    Moderation by : Mr. Saurabh Tripathi, Senior Partner and Director, BCG India

    Panel of Speakers:

    • Mr. Ashwani Kumar, Chairman, IBA and CMD, Dena Bank
    • Mr. Rajeev Rishi, Deputy Chairman, IBA and CMD, Central Bank of India
    • Ms Arundhati Bhattacharya, Deputy Chairperson, IBA and Chairman, State Bank of India
    • Mr. Shyam Srinivasan,, Managing Director and CEO, Federal Bank
    • Mr. Vishwavir Ahuja, Managing Director and CEO, RBL Bank
    • Mr. Pramit Jhaveri, CEO – India, Citi India
    • Ms Roopa Kudva, Managing Director, Omidyar Network India Advisors


  • 12.30 p.m. – 1.45 pm. Session on ‘Resolution and turn around management’

    Turn the financial challenge to an opportunity? Restructuring and turnaround is a very critical skill that is required in the current market environment. With many key accounts having high potential of going bad, banks need to actively think through ways of participating in the success of the turnaround of a corporate. Are there innovations and new practices that can support a better outcome for the corporate, financial institutions and other parties? The banking regulators new norms for Strategic Debt Conversion (SDR) which will give lenders the right to convert their outstanding loans into a majority equity stake if the borrower fails to meet conditions stipulated under the restructuring package as also opens up many new avenues to rethink restructuring in the traditional sense. Banks need to think through new ways to manage the restructuring and turn around management of these companies and work out what value added services to add to their portfolio – financial advisory and business management.

    Presentation by: Mr. Rahul Jain, Partner, BCG India

    Panel of Speakers:

    • Ms Arundhati Bhattacharya, Deputy Chairperson, IBA and Chairman, State Bank of India
    • Mr. Arun Tiwari, Chairman, FICCI’s Banking and Financial Institutions Committee and CMD, Union Bank of India
    • Mr. Kishor Kharat, MD and CEO, IDBI Bank
    • Mr. Rashesh Shah, Vice President, FICCI and Chairman and CEO, Edelweiss Group
    • Ms. Zia Mody, Senior Partner, AZB & Partners
    • Mr. M R Umarji, Consultant, Indian Banks’ Association


  • 1.45 p.m. – 2.45 p.m. Lunch Break
  • 2.45 p.m. – 3.15 p.m. Special Address on “Banking Horizons: Clouds and Silver Linings” by : Mr. S S Mundra, Deputy Governor, Reserve Bank of India
  • 3.15 p.m. – 4.30 p.m. Session on ‘New ways to do credit and monitoring in the new age world’

    In times of volatility and fluctuations in the market, financial institutions need to prove their mettle by withstanding the market variations and achieve sustainability in terms of growth and well as have a stable share value. By the nature of their business, banks collect a lot of data on their customers. But they are far behind some of the non-banks in being able to use that information to either improve customer service or predict customer behaviours. Banks need to leverage customer behaviours ie. Transaction data, historical trends and marry it with social credit bureau and other proprietary market data through ecosystem partnerships to predict customer behaviours and be able to provide credit. It's a new world where credit can be a push rather than a pull from the customers. Significant portion of new credit will be straight through–super simplified and not requiring any human intervention. As technology innovations and data analytics pick up pace, it will become critical to leverage Bank's large customer behavior and transaction databases to set up early warning signals as well as tailor services, products and offers based on risk profiling of customers. An efficient risk management framework is paramount in order to factor in internal and external risks.

    Moderation by : Mr. Ruchin Goyal , Partner, BCG India

    Panel of Speakers:

    • Mr. Rajnish Kumar, Managing Director (National Banking Group), State Bank of India
    • Ms. Zarin Daruwala, CEO – India, Standard Chartered Bank
    • Mr. V Srinivasan, Deputy Managing Director, Axis Bank
    • Mr. Satish Pillai, Managing Director & CEO, CIBIL
    • Mr. Ajay Pandey, MD and Group CEO, GIFT City
    • Mr. Abhishek Bhattacharya, Co-Head – Banks and Financial Institutions, India Ratings and Research
    • Mr. Vikrant Chowdhary, Head , BFSI, SAP Indian Subcontinent


  • 4.30 p.m. – 6 p.m. Session on ‘New ways of leveraging technology and ecosystems for changing business growth’

    Leveraging digital technology will be critical to changing the trajectory of traditional business growth and new digitally enabled transaction banking can unlock much more profit pools from this evergreen business. Although the penetration across the different channels has been underwhelming considering the strong penetration by other sectors like e-commerce in the country. Banks today are exploring many opportunities to grow their business and introduce new products in to the market. Adoption of IT for banking services offers unprecedented convenience, cost-effectiveness and speed of delivery and in recent years we have seen a significant adoption of these alternate channels across the country. Indian banks are moving to digital and using social, mobility and cloud based business models for transactions, cyber-threats are bound to increase. Partnership offers a new way of working where a partner can come plug in a capability or skill difficult for a bank to meet or become a new sales channel for the Bank. In the tumultuous Indian financial sector market, we have recently seen an unprecedented number of partnerships and many more in the pipeline. Banks are even taking a step forward by integrating with new channel partners to allow straight through processing and use advanced analytics based lending to increase conversion rates while reducing risks. The opportunities are galore and banks need to review and leverage technology as a way for sustainable growth.

    Moderation by: Mr. Ashish Garg, Partner, BCG India

    Panel of Speakers:

    • Mr. Ajit Rath, Executive Director, Andhra Bank
    • Mr. Rajiv Sabharwal, Executive Director, ICICI Bank
    • Mr. Sharad Mohan, Country Head – Retail Banking, Citi India
    • Mr. Rajiv Anand, Executive Director, Axis Bank
    • Mr. Nishant Singh, Founder and CEO, CRMNEXT
    • Mr. Arindam Mukherjee, Operations Director- Enterprise Business Cisco India & S.A.A.R.C


  • 6 p.m. onwards Networking Reception
  • 9.30 a.m. – 11 a.m. Session on ‘Voice of Corporate and SME Banking Customers’

    The session will be based on extensive corporate and SME survey. FIBAC customers' survey will comprehensively assess the changing needs of Corporate & SME customers. Four tiers of customers across segments and will be assessed including Large (>1000 Cr), Mid (250 to 1000 Cr), Small (50-250 Cr) and Very small (<50 Cr).

    The survey will cover key corporate banking segments including transaction banking, lending, investment banking, treasury and advisory. The survey will assess and calibrate current performance across the banks on factors such as advocacy / willingness to recommend a bank, importance of various product attributes, satisfaction levels across product/ services as well as strengths and improvement areas for banks.

    It will be highly beneficial in identifying changing trends in requirements and expectations of the SME and corporate segments and highlight innovations required to better cater to this large and growing segment.

    Mr. Pranay Mehrotra, Partner, BCG India

    Panel of Speakers:

    • Ms Usha Ananthasubramanian, MD and CEO, Punjab National Bank
    • Dr. Kshatrapati Shivaji , Chairman and Managing Director, SIDBI
    • Mr. Rakesh Singh, Chief Executive Officer, Aditya Birla Finance
    • Mr. Rajat Verma, MD and Head - Corporate Banking, Commercial Banking, HSBC India
    • Mr. Sanjay Bhatia, Managing Director, Hindustan Tin Works and President, FICCI-CMSME


  • 11 a.m. – 11.15 a.m. Tea/ Coffee Break
  • 11.15 a.m. – 12.30 p.m. Session on ‘Capitalization challenges and new Basel norms for the new frontiers in risks’

    Chair : Mr. P K Gupta, Managing Director, State Bank of India

    Panel of Speakers:

    • Mr. Melwyn Rego, MD and CEO, , Bank of India*
    • Mr. G Gopalakrishna, Director, CAFRAL
    • Mr. Mohan Jayaraman, MD, Experian Credit Information Company of India Pvt. Ltd. and Country Manager, Experian India
    • Mr. Abhishek Bhattacharya, Co – Head, Banks and Financial Institutions, India Ratings and Research


  • 12.30 p.m – 2 p.m. Session on ‘Transaction Banking: New Frontiers with Digital and Technology’

    New digitally enabled transaction banking can unlock much more profit pool from this evergreen business. Current digital offerings, if any, by Indian corporate banks, are stand-alone products with limited integration. It is not uncommon for a customer of a corporate bank to have four or five different digital products from the same bank—each with its own credentials, security, sign-on and user interface. Most banks are organizationally structured to sell products. This arrangement works well in a growth environment where there is enough market demand to open new avenues and meet targets. However, this model quickly breaks down when the game shifts towards garnering a share of the wallet to grow profitably and efficiently. Garnering a share of the wallet requires cross-selling multiple products to the same customer. But banks that have created integrated solutions to address the end-to-end value chain and have digitally linked the whole experience have gained disproportionate market share in that value chain.

    Few banks have looked at these problems end-to-end from the value chain perspective. Banks / non-banks that have created end-to-end digitally linked platforms for transacting across the value chain have generated significant efficiency in the system, created stickiness for their own products, garnered higher share of the wallet and established unassailable market position in niche sectors.

    Moderation by : Mr. Prateek Roongta, Partner, The Boston Consulting Group

    Panel of Speakers:

    • Ms Manju Aggarwal , Deputy Managing Director (C&NB), State Bank of India
    • Ms Debopama Sen, Head, Treasury and Trade Solutions, Citi India
    • Mr. Rajeev Ahuja, Head – Strategy, RBL Bank
    • Mr. Asit Oberoi, Group President and Global Head, Transaction Banking Group, Yes Bank
    • Mr. Abhay Gupte, CEO, Manipal Technologies Ltd.
    • Mr. Kiran Shetty , CEO, SWIFT India


  • 2 p.m. – 2.45 p.m. Lunch Break
  • 2.45 p.m. – 4 p.m. Session on ‘Robotics and Artificial Intelligence: Ultra productive operations’

    Robotics and AI can help re-imagine banks business processes with many inherent benefits - lower costs, optimize quality, enhance productivity and be at the fore-front of technology evolution. A digital workforce and tools can create a seamless back office. The automation, artificial intelligence and machine learning capabilities can be used for creating a digital workforce that can be used to setup a seamless backup office but can be extended to do wealth management, start the next wave of customer product and service. A simplistic example is the digital vault that has already been introduced in India that leverages the robotics technology to provide 24x7 services to customers using lockers. Artificial intelligence, machine learning and deep learning will help drive the next revolution in banking by driving significant savings, faster time to market, enhanced business insights, better regulatory compliance and transformation of core business processes.

    Moderation by : Mr. Yashraj Erande, Partner, BCG India

    Panel of Speakers:

    • Dr. A S Ramasastri, Director, IDRBT
    • Mr. Mrutyunjay Mahaptra, DMD and CIO, State Bank of India
    • Mr. Sandeep Sharma, Managing Director, South Asia, NICE
    • Mr. Subir Mehra, Global Head of Operations - Global Service Centres, HSBC
    • Mr. Nitin Chugh, Country Head – Digital Banking, HDFC Bank
    • Mr. Pankaj Sharma, Executive Vice President, Retail Operations, Axis Bank


  • 4 p.m. – 5.15 p.m. Session on ‘New performance paradigms: Getting used to highly transparent and measurable world’

    Employee performance has been an elusive topic for many decades especially in most Indian banks. New technology is causing a paradigm shift in performance management providing ways to create a highly transparent and measureable world. The disruption offered by technology is a double edged sword on the talent market. Incumbents need to adopt key elements of HR practices of the talent magnet firms like Google, Apple and Amazon to attract and retain new talent. Performance measurement can become highly transparent leading to creation of new performance oriented culture. Existing staff can be enabled with technology tools on their mobile phones that can help them execute tasks and achieve productivity hitherto considered very difficult.

    Moderation by : Mr. Amit Kumar, Partner, BCG India

    Panel of Speakers:

    • Mr. Sushil Muhnot, CMD, Bank of Maharashtra .
    • Mr. Ashwini Mehra, DMD & CDO, State Bank of India .
    • Mr. Amitabh Singh, General Manager – HR, ICICI Bank.
    • Ms. Rajkamal Vempati, Head - HR, Axis Bank
    • Ms Vibha Shukla, Director & Head - HR, SAP India Pvt. Ltd.


  • 5.15 p.m. – 6 p.m. Valedictory Session : Valedictory Address by : Mr. R Gandhi, Deputy Governor, Reserve Bank of India


Hotel Trident, Nariman Point, Mumbai

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